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There, you should see your IMEI or serial number. If you have trouble locating it in Settings or you don't want to risk powering on the phone, you can also check for the IMEI or serial number under the Note 7 logo on the back of the phone.
Samsung Galaxy Note 7 tips and tricks: The ultimate guide to mastering your Note
The IMEI checker will tell you if your phone is affected by the battery issue and eligible for return. If your phone is not eligible, your phone is not affected by the battery flaw and you don't need to exchange the phone.
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If your Note 7 is eligible for replacement, by no later than September 21 , you should power down the phone immediately and make your way to the carrier or retailer from whom you purchased it for a full refund. If you exchange for a device of lesser value, you will receive a refund for the price difference.
Location Settings - Samsung Galaxy Note 7 User Guide
Cellular and Verizon have landing pages to help you through the exchange or return process. If you purchased the phone from Samsung directly, call If you bought the Samsung Galaxy Note 7 in a store you can return it there for a full refund or an exchange for a different handset.
Samsung has outlined a Galaxy Note 7 exchange program in the US, saying it will replace phones with a Galaxy S7 Edge and replacement of any Note 7 accessories.
While it's good Samsung is acting quickly to exchange phones, the US government is reportedly wary of its efforts as the company didn't go through an official route to initiate the recall. While this program is for US customers, we should hear about Samsung's exchange programs for the rest of the world soon.
If you bought it from the Samsung online store, contact the support team at support samsungukshop. If you bought a Galaxy Note 7 from Carphone Warehouse contact their support phoneline on You can also take your handset into a high street store for a refund or exchange. You can also ring up your network operator for replacing your Note 7. For EE dial from your mobile. In the case of the original battery, the casing was too small, causing it to short-circuit and ignite.
How to Track and Locate Lost Note 7
It was replaced with a battery that had a different manufacturing defect but led to the same result. The company said there would be no fire risk involving future devices, including its forthcoming S8 smartphone.
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The lessons of the past several months are now deeply reflected in our processes and in our culture. Samsung was forced to recall more than 2.